Classic Face Chain

Refund Policy

At Tangled Treasures, we are committed to ensuring our customers are satisfied with their purchases. If you're not completely happy with your order, we’re here to help. Please review our refund policy below:

Returns and Refunds

• Eligibility for Return:
  We offer returns for most items within 7 days of receiving your order. To be eligible for a return:

  • The item must be unused, in its original condition, and with all tags, packaging, and accessories intact.

  • Certain items, such as Custom Braids & Bubble Braids, are non-returnable.

• Refund Process:

  • Once we receive your returned item, we will inspect it to ensure it meets the return conditions.

  • You will receive a refund to your original payment method within 10 business days of us processing the return.

• Return Shipping:

  • Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.

  • We recommend using a trackable shipping service to ensure your return is safely received.

• Damaged or Defective Items:
  If you receive an item that is damaged or defective, please contact us immediately at tangledtreasuresfairyhair@gmail.com . We will arrange for a full refund or replacement at no additional cost to you.

• Exchanges:
  If you would like to exchange an item, please follow the return process outlined above and place a new order for the item you want. Exchanges are subject to product availability.

How to Initiate a Return:

• Email us at [contact email] with your order number and reason for return.

• We will provide you with return instructions and a return authorization (if applicable).

• Ship the item back to us using the provided return address.

Refund Timeline:

• Once we receive your return, please allow 7 business days for us to process your refund.

• Refunds will be credited to your original payment method. Please note that the processing time may vary depending on your payment provider.

Non-Refundable Items:

• Bubble Braids

• Custom Braid Ponytails

If you have any questions or concerns about our refund policy, feel free to reach out to our customer support team at tangledtreasuresfairyhair@gmail.com. We’re happy to assist!

📦 Shipping Policy

Thank you for shopping with us at Tangled Treasures! We’re committed to delivering your order safely and quickly. Please take a moment to review our shipping policy before placing your order.

🚚 Order Processing Time

• All orders are processed within 5–7 business days (excluding weekends and holidays).

• You’ll receive a confirmation email once your order is placed, and another with tracking info once your order ships.

📬 Shipping Options (U.S. Orders)

We currently ship across the U.S. with the following options:

Shipping Method	Estimated Delivery Time
Standard Shipping	3–7 business days
Expedited Shipping	2–3 business days

Note: Delivery times are estimated and may vary depending on your location or during peak seasons.

🌍 International Shipping

We currently ship to select international locations.

• Shipping costs are calculated at checkout based on your location.

• Please note that you are responsible for any customs fees, duties, or taxes charged by your country.

📫 Tracking Your Order

Once your order ships, you’ll receive a tracking link via email. You can also log into your account to check the status of your order at any time.

❗ Delivery Issues

• If your order is marked as “delivered” but you didn’t receive it, please check your mailbox, front porch, and with neighbors.

• If it’s still missing, contact us at tangledtreasuresfairyhair@gmail.com within 7 days of the delivery date. We’ll work with you and the shipping carrier to resolve the issue.

🔁 Incorrect Shipping Address

Please double-check your address at checkout. If you enter the wrong address and the package is returned to us, we can reship it—but additional shipping fees may apply.

If you notice an address error after placing your order, contact us ASAP at tangledtreasuresfairyhair@gmail.com .

💬 Questions?

We’re here to help! Reach out to us at tangledtreasuresfairyhair@gmail.com or use our Contact page for any shipping-related questions or concerns.