At Tangled Treasures, we are committed to ensuring our customers are satisfied with their purchases. If you're not completely happy with your order, we’re here to help. Please review our refund policy below:
Returns and Refunds
Eligibility for Return:
We offer returns for most items within 7 days of receiving your order. To be eligible for a return:
The item must be unused, in its original condition, and with all tags, packaging, and accessories intact.
Certain items, such as Custom Braids & Bubble Braids, are non-returnable.
Refund Process:
Once we receive your returned item, we will inspect it to ensure it meets the return conditions.
You will receive a refund to your original payment method within 10 business days of us processing the return.
Return Shipping:
Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.
We recommend using a trackable shipping service to ensure your return is safely received.
Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact us immediately at tangledtreasuresfairyhair@gmail.com . We will arrange for a full refund or replacement at no additional cost to you.
Exchanges:
If you would like to exchange an item, please follow the return process outlined above and place a new order for the item you want. Exchanges are subject to product availability.
How to Initiate a Return:
Email us at [contact email] with your order number and reason for return.
We will provide you with return instructions and a return authorization (if applicable).
Ship the item back to us using the provided return address.
Refund Timeline:
Once we receive your return, please allow 7 business days for us to process your refund.
Refunds will be credited to your original payment method. Please note that the processing time may vary depending on your payment provider.
Non-Refundable Items:
Bubble Braids
Custom Braid Ponytails
If you have any questions or concerns about our refund policy, feel free to reach out to our customer support team at tangledtreasuresfairyhair@gmail.com. We’re happy to assist!
